Delivering Exceptional Phone Service Instructor-Led Training

Delivering Exceptional Phone Service Instructor-Led TrainingMaster Customer Service Over the Phone In a survey conducted by the Consumer Reports National Research Center regarding customer service, over 50% of respondents said that they hung up the phone before their problem had been addressed (2015). The survey also revealed a tiring list of criticisms alluding to a generally frustrating experience, including repeatedly asking for the same information and ambiguity over being on hold or disconnected. To

and exhaustion and were less satisfied and less likely to take on additional tasks or work longer hours

Phillips earned the Certified Professional in Learning and Performance (CPLP) credential from the national ASTD

The five considerations are put together to create the PMP Model shown below

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Sivasailam “Thiagi” Thiagarajan is the founder of The Thiagi Group

change has become the norm in all organizations

importance

Personal Style: By personal example

Patti has been a driving force in the global adoption of the ROI Methodology and the use of measurement and evaluation to drive organization change

Enhance their ability to communicate effectively

Enhance your team's creative problem solving skills today

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